Refund policy

Returns

Adhering with the Consumer Rights Act 2015, our return policy lasts 30 days. If 30 days have gone by since your purchase, and no extended warranty was granted upon purchase, unfortunately, we can’t offer you a refund or exchange.

To complete your return, we require a receipt or proof of purchase.

Please contact us at support@phoenixgaming.store or by calling us to discuss a return/refund/exchange.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@phoenixgaming.store or call us at 0800 464 7566

Exchanges (if applicable)
We only replace items if they are defective or damaged upon delivery, and depending on current stock levels. If you need to exchange it for the same item, send us an email at support@phoenixgaming.store or call us at 0800 464 7566

Shipping

The best method of returning your item is to drop into our shop in person. If you are not able to do so, please contact us via email or by calling to arrange shipping of your item.

Return postage is paid for by the buyer in case of remorse or incompatibility.

Return postage is paid for by the seller in case of a defective or faulty item.

When shipping your return, please be sure to include an original purchase invoice, your return address, and all included components/accessories.